How yayhop works, from request to doorstep

Before you order: find a trip

Hoppers post the trips they're already taking: where they're going, when, the buying window, and how they'll get your items to you (handed over personally, sent by air or sea cargo, or flexible). You can browse trips in the app and see each Hopper's ratings before you request anything.

The six steps of an order

1. Request an item

   Pick items from the Hopper's catalog, or send a custom request with the item name, an optional reference link, and an estimated price. Your request lands with the Hopper as a new request to review.

2. Get a quote

   The Hopper sends you the full price: the items, their handling fee, a delivery fee, and any extra charge (like packaging or a rush fee). You can approve it, or negotiate in the chat until it's right.

3. Approve and pay

   You pay from your yayhop eWallet. The money is held, not sent to the Hopper yet, while they buy your items.

4. On its way

   The Hopper buys your items and marks the order out for delivery, handed over personally or shipped for cross-country and international trips.

5. Delivered

   The Hopper adds photo proof of delivery, and you're asked to confirm you received everything.

6. Confirm and release

   You confirm receipt and the held payment is released to the Hopper. You both get a receipt, and you can rate each other.

What you pay

Everything is in the quote, before you pay:

• The items, priced one by one.
• The Hopper's handling fee, which the Hopper sets for their time and effort.
• A delivery fee, if the Hopper needs to ship or bring the items to you.
• Any extra charge, such as packaging or a rush fee, labeled in the quote.
• A small yayhop service fee, always shown before you confirm. yayhop Premium members don't pay it.

The app is free to download and free to join.

If something goes wrong

• You change your mind before paying: cancel the request. Nothing has been charged.
• The Hopper declines or cancels: the held amount goes back to your wallet.
• There's a problem with your order: tap Report a problem. yayhop support reviews it, and the held payment stays put until it's resolved.
• You forget to confirm: once the Hopper marks your order delivered, you have 8 days to confirm or report a problem. After that, yayhop completes the order automatically and releases the payment. You'll get a reminder before that happens.

Want the details on how your money is protected? Read about the yayhop eWallet and payment hold.

For Hoppers: the same flow, from the other side

If you're the one traveling, you post the trip, review requests, send quotes, buy and deliver, and get paid to your eWallet once the buyer confirms. Here's how to earn as a Hopper.