Privacy Policy

Last Updated: September 30, 2026

1. Introduction

yayhop® ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: First name, family name, middle name, username, email, phone number, and profile photo
Identity Verification: A government-issued ID and a selfie/liveness check, collected through our identity-verification partner when you activate wallet features (required for financial and anti-fraud compliance)
Location Data: GPS coordinates for pickup, dropoff, and destination locations
Profile Information: Optional public name, user location, about me section, currency preferences
Financial Information: Wallet balance, transaction history, and cash-in/cash-out details, processed through our payment partner
Photos and Media: Profile photo, catalog images, photos and videos you send in chat, and delivery-proof images
Contacts: If you pick a recipient from your device contacts, only the single number or email you select is used — we do not upload or store your address book
Communications: Messages you send, and audio/video data during in-app calls

2.2 Information Automatically Collected

Device Information: Device type, operating system, unique device identifiers, and push notification token
Usage and Analytics Data: How you interact with the app, features used, and timestamps (via our analytics provider)
Diagnostics: Crash and performance data to keep the app stable and secure
Purchase Data: Subscription status and purchase history for yayhop Premium
IP Address: For security and fraud prevention purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve the yayhop platform
Communication and Calls: To enable messaging, voice/video calls, service announcements, and customer support
Transactions: To process bookings, payments, wallet transactions, and Premium subscriptions
Identity Verification: To verify your identity for wallet features and meet anti-fraud and know-your-customer (KYC) requirements
Analytics and Improvement: To understand usage and improve the app
Safety & Security: To detect, prevent, and address fraud, security, and technical issues
Legal Compliance: To comply with applicable laws and regulations

4. Location Data & GPS

Our Service collects precise geolocation data (latitude/longitude coordinates) for:

Finding nearby trips and users
Calculating distances between locations
Providing accurate pickup/dropoff information

You control location sharing: You can enable or disable location services at any time through your device settings. Location data is only collected when you actively use location-based features (creating trips, searching for rides).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption: Data is encrypted both in transit (HTTPS/TLS) and at rest in our Supabase database
Authentication: Secure email/password authentication with JWT tokens
Access Controls: Role-based access control and Row Level Security in our database
Regular Audits: Security practices are regularly reviewed and updated

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Sharing & Third Parties

We work with the following service providers, who process your data only to provide their service to us:

Supabase — database, authentication, and file storage
Coins.ph — wallet cash-in and cash-out payment processing
Didit — identity verification (KYC)
RevenueCat, Apple App Store, and Google Play — yayhop Premium subscription billing
Google Firebase — push notifications, analytics, and crash reporting
Google, Apple, and Facebook — sign-in, only when you choose to use them
Mapbox — location and place search

We may also disclose information to law enforcement or government agencies when required by law. Your profile information (username, public name or first name, rating, about me, photo) is visible to other users.

We do NOT sell your personal data, and we do NOT track you across other apps or websites or use your data for third-party advertising.

7. Data Retention

Account Data: Retained while your account is active
Transaction Data: Retained for 7 years for accounting and legal compliance
Chat Messages: Retained for the lifetime of your account unless deleted
Device Tokens: Retained only while you opt-in to push notifications

You can request deletion of your account and associated data at any time by contacting support@yayhop.com.

8. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Delete your account and personal data yourself, anytime from the app, as long as you have no outstanding blockers — for example active or pending trips or orders, or held/unsettled wallet funds. Once those are cleared, deletion proceeds and your data is handled as described in this Policy.
Opt-out: Disable notifications, location sharing, and other features

To exercise these rights, contact us at privacy@yayhop.com.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Email: privacy@yayhop.com

Support: support@yayhop.com

We will respond to your inquiry within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the app and updating the "Last Updated" date above. Whenever we make material changes, the consent screen will ask you to review and accept the updated Privacy Policy again before you can continue using the Service.