Terms of Service

2.1 Eligibility

You must be at least 18 years old to use yayhop. By using the Service, you represent and warrant that you meet this requirement.

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your password and account credentials. You agree to notify us immediately of any unauthorized access to your account.

2.3 Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws
• Harass, threaten, or intimidate other users
• Provide false or misleading information
• Engage in fraudulent transactions or deception
• Attempt to gain unauthorized access to the Service
• Use the Service for commercial purposes without authorization

3.1 Trip Creation

• Trip organizers are responsible for providing accurate information about trips
• Cancellation: Users can cancel trips up to 24 hours before departure
• No-show policy: Travelers not showing up may be penalized with account suspension

3.2 Booking Acceptance

• Trip organizers have the right to accept or decline booking requests
• Accepted bookings are binding agreements between users
• Changes must be discussed directly between parties

3.3 Liability

yayhop is a platform that connects users. We are not responsible for:

• Accidents, injuries, or damages that occur during trips
• Quality of the trip or ride experience
• User conduct or behavior during trips
• Lost or damaged items during transportation

4.1 Payment Processing

• Wallet cash-in and cash-out are processed through our licensed payment partner
• yayhop Premium subscription payments are processed by the Apple App Store or Google Play
• You are responsible for providing accurate payment information
• yayhop is not liable for third-party payment processing failures

4.2 Wallet Funds

• Wallet balance is non-refundable except as may be required by law
• Wallet funds do not expire but may be forfeited upon account deletion
• Transaction history is maintained for 7 years for tax compliance

4.3 Refund Policy

• Trip cancellations receive refunds based on the cancellation window
• Refund disputes must be submitted within 30 days of transaction
• yayhop reserves the right to investigate fraudulent refund claims

4.4 Identity Verification (KYC)

• Activating wallet features requires identity verification — a government-issued ID and a selfie/liveness check — through our verification partner
• This is required for anti-fraud and regulatory (know-your-customer) compliance
• We may limit or suspend wallet access if verification cannot be completed

4.5 Premium Subscription

• yayhop Premium is an optional auto-renewable subscription (monthly, 6-month, or annual)
• Payment is charged to your Apple App Store or Google Play account and auto-renews unless cancelled at least 24 hours before the current period ends
• You can manage or cancel anytime in your App Store or Google Play account settings
• Premium benefits apply only while the subscription is active; deleting your yayhop account does not cancel a store subscription

5.1 Respectful Behavior

• Treat all users with respect and professionalism
• Do not engage in discriminatory behavior based on race, religion, gender, orientation, etc.
• Do not use offensive, abusive, or hateful language

5.2 Safety Responsibilities

• Follow all traffic laws and regulations
• Report suspicious or unsafe behavior to support@yayhop.com
• Do not travel with individuals who make you uncomfortable
• Trust your instincts and cancel if you feel unsafe

5.3 Consequences of Violations

• First violation: Warning
• Second violation: 7-day account suspension
• Third violation: Permanent account termination

6.1 Honest Feedback

• Ratings should reflect your genuine experience
• Do not give false ratings to harm other users
• False ratings may result in account suspension

6.2 Review Content

• Do not include personal information in reviews
• Do not include links, promotions, or spam content
• yayhop reserves the right to remove inappropriate reviews

7.1 yayhop's Intellectual Property

• yayhop and its logo are registered trademarks of yayhop
• The Service and all content are protected by copyright
• You may not reproduce, distribute, or transmit our content without permission

7.2 Your Content & License

• You retain ownership of the content you upload (photos, descriptions, catalog items)
• You grant yayhop a non-exclusive license to host and display your content for the purpose of operating and improving the Service

7.3 Reference Material & Third-Party Content

You are solely responsible for the content you upload, and you represent that you either own it or have the right to use it.

• If images or details you upload are not your own (for example, taken from a brand, shop, or website), you must mark the item as "for reference" and credit the source where known
• Reference material may only be used to describe a genuine item you intend to buy on a buyer's behalf — not to impersonate a brand or pass off others' work as your own
• yayhop does not claim ownership of third-party brands, logos, or product images shown for reference; all such trademarks and copyrights remain with their respective owners
• You agree to indemnify and hold yayhop harmless from any claim arising from content you upload (see Section 9)

7.4 Copyright Complaints & Takedown

We respect intellectual property rights. If you believe content on yayhop infringes your copyright or trademark, email legal@yayhop.com with a description of the material, where it appears in the app, and proof that you hold the rights.

• We review every good-faith report and promptly remove or disable content found to be infringing
• We may suspend or terminate accounts of users who repeatedly infringe others' rights

10.1 Account Termination

We may terminate your account immediately for:

• Violation of these Terms of Service
• Engaging in illegal activities
• Multiple safety complaints
• Requesting or attempting to remove this right

10.2 Your Right to Delete

You may delete your account at any time through the app settings. Upon deletion, your account will be deactivated and your data will be handled according to our Privacy Policy.

11.1 Informal Resolution

Before pursuing legal action, contact us at support@yayhop.com to resolve the dispute.

11.2 Arbitration

Any disputes arising from these Terms will be resolved through binding arbitration, NOT in court. Both parties waive the right to a jury trial.

11.3 Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflicts of law principles.